Faulty Goods

Within 28 days of delivery we will always offer you the choice of an exchange or refund.

To qualify for a refund or exchange the  faulty product must be free of faults caused by accident, neglect , misuse or  normal wear and tear.

We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.

If no fault can be found by our test centre, the item will be returned to you and an additional shipping fee may be charged.
 

Damaged Goods

If any item arrives damaged please contact our customer services team within 7 days of delivery for a Returns Authorisation.

Items not claimed as damaged after this period may not be authorised for replacement.
 

Non Faulty Goods

a. If the goods Supervise And Protect delivers are not what you ordered or the delivery is of an incorrect quantity, Supervise And Protect shall have no liability to you unless you contact our customer services team within 7 days of delivery for a Returns Authorisation

b. If you notify a problem to Supervise And Protect under this condition, Supervise And Protect only obligation will be, at its option:- to make good any shortage or non-delivery;  or to refund to you the amount paid by you less any shipping, handling and tax charges for the goods in question to the original method of payment.

c. Supervise And Protect will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Supervise And Protect under this condition and Supervise And Protect shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you less any shipping, handling and tax charges for the goods in question.

d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit Supervise And Protect liability to you for any death or personal injury resulting from its negligence.

e. All goods returned will be inspected for damage and authenticity upon receipt, if Supervise And Protect discovers any defects Supervise And Protect reserves the right to refuse to refund or replace and return the  item(s) to you.

f. All goods returned due to customer error will be refunded but Supervise And Protect will charge a £12.00 restocking fee and will only refund the value of the product returned not including any shipping, handling or tax/VAT charge at the time of order. Only goods that are able to be resold will be allowed to be restocked.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
 

Please Note: Goods opened are no longer liable for a refund.